Orders & Shipping
A: We currently ship to US. If your country is not listed, please contact our support team for assistance.
A: Processing time is typically 1 business days, and delivery takes 3-5 business days depending on your location. You will receive a tracking number once your order has shipped.
A: Shipping costs depend on your location and the shipping method selected at checkout. We offer free shipping for orders over $X in certain regions.
A: Once your order ships, you will receive an email with a tracking link. You can also track your order on our website using your order number.
Returns & Exchanges
A: We offer a 30-day return policy from the date of delivery. The product must be unused, in its original packaging, and in resellable condition.
A: To initiate a return, please contact our customer support at support@ptlom.com with your order number and reason for return. We will provide further instructions.
A: If the return is due to a defective or incorrect product, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.
A: Yes! If you need a replacement due to damage or other issues, please contact us within 30 days of receiving your order.
A: Refunds are processed within 3-5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.