Shipping policy

Shipping Area

Contiguous United States. No deliveries to Alaska, Hawaii, or U.S. overseas territories.

Shipping time

Orders are typically processed within 1 business day after payment is confirmed.

Shipping time for standard shipping: 3-5 business days.

Estimated arrival time is within 7 business days from customer order.

Most orders arrive within 4–7 business days from the date the order is placed.

During peak periods such as holidays, Black Friday and Cyber Monday, please allow up to 10 business days for shipment.

Pre-orders are subject to the estimated delivery time shown on the product page.

Shipping Fee

Shipping: $5 for orders under $30; free shipping over $30

Fulfillment / Shipping Origin

Orders may be fulfilled from our own or partner facilities in the United States, depending on inventory availability and the delivery destination.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for the carrier to update the tracking information.

If you have not received a shipping confirmation email, please check your spam folder or contact us at support@ptlom.com with your order number.

Update order delivery

If you want to change the address before the product is sent, you can contact us via email. We will know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us, and we will cancel the order for you.

Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail. We will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing so as to avoid unnecessary troubles).

The item never arrived (lost in transit)

If your tracking information has not been updated for more than 5 business or  you have never received the purchased product, please rest assured that we will reissue a new, intact product for you or give you a full refund. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and confirm with household members or neighbors. If the package is still missing, contact us and we will assist you in opening an investigation with the carrier. A “Delivered” tracking status does not automatically prevent us from reviewing your claim.

If you have any further questions, please leave a message, send us an email at support@ptlom.com, or give us a call at (202)491-0205.