Shipping policy

Shipping Area

Contiguous United States. No deliveries to Alaska, Hawaii, or U.S. overseas territories.

Shipping time

Shipping time from the store is 1 business day. Shipping time for standard shipping: 3-5 business days.

Estimated arrival time is within 7 business days from customer order.

During peak periods such as holidays, Black Friday and Cyber ​​Monday, please allow up to 5 business days for shipment.

Pre-orders are subject to the estimated delivery time shown on the product page.

Shipping Fee

Shipping: $5 for orders under $30; free shipping over $30

Update order delivery

If you want to change the address before the product is sent, you can contact us via email. We will know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us, and we will cancel the order for you.

Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail. We will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing so as to avoid unnecessary troubles).

The item never arrived (lost in transit)

If you have never received the purchased product, please rest assured that we will reissue a new, intact product for you or give you a full refund. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.

If you have any further questions, please leave a message, send us an email at support@ptlom.com, or give us a call at (202)491-0205.